JSM Reset Support

We are here to help you move better.

JSM Reset Support is the help center for account, subscription, technical, and app-use questions.

JSM Reset Find My Pain screen showing a 3D body used to select an area of discomfort

Account Questions

  • How do I create an account?
    Download JSM Reset and follow the on-screen prompts to sign up with your email.
  • How do I change my email or password?
    Go to Profile in the app to update your details. If you can’t sign in, use the “Forgot Password” link on the login screen.
  • How do I delete my account?
    Open Profile → More → Delete Account. This permanently removes your data and cannot be undone.

Subscription Questions

  • What does membership include?
    Full access to all Self-Resisted Stretch programs, Guided Reset sessions, and the complete Anatomy Lab library.
  • Is there a free trial?
    Standard membership is CA$9.99/month or CA$49.99/year with no free trial. Clients referred by a JSM Reset practitioner partner may receive a 7-day introductory access period.
  • How do I cancel?
    Go to Profile → Membership → Manage Subscription to cancel anytime. You keep access until the end of your billing period.
  • Billing questions?
    Subscriptions are processed by Stripe. Contact us below for any billing issues.

Technical Problems

  • The app is slow or won’t load content
    Check your internet connection, close and reopen the app, or try again later. Make sure you have the latest version from the App Store.
  • Images or videos aren’t showing
    Ensure you have a stable connection. If the issue persists, try restarting the app.
  • App crashes or freezes
    Force-close the app and reopen it. If crashes continue, update to the latest version or contact us below.

App Navigation

  • Where do I find my stretches?
    Tap "Reset Programs" on the Home screen to browse all available programs and exercises.
  • What is Find My Pain?
    An interactive body map that helps you identify tight muscles and suggests targeted JSM stretches.
  • What is the Anatomy Lab?
    An educational reference library of muscles with anatomical detail and JSM stretch connections.
  • How do I track progress?
    Visit the Progress tab to view your completed sessions, streaks, and comfort improvements.

General Support

  • I have a question not listed here
    We’re happy to help. Reach out using the contact section below and we’ll get back to you.
  • I have feedback or a feature request
    We’d love to hear it. Send us a message using the contact details below.

Contact Us

Cannot find what you need? We are here to help.

carasnaturals@gmail.com

Important Notice

JSM Reset is an educational wellness and movement app. It is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional before beginning any new exercise or movement program. This is especially important if you have a medical condition, injury, or concern.

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